Return & Refund Policy

You can cancel an order yourself from My Orders as long as it hasn't shipped yet. Once an order is cancelled, any payment collected through Razorpay will be refunded (see Refunds below); items are restocked immediately.

Returns can be requested within 2 days of an order being marked delivered, and only where the size does not fit. Requests are made from the order's detail page in My Orders, and our team reviews each one before approving or rejecting it.

We do not accept returns for change of mind, or because a colour or fit looks different in person. Please check the size guide before ordering.

To be eligible for a size return, the item must be:

• Unworn, unwashed, and undamaged, with all original tags still attached
• In its original packaging
• Requested within 2 days of delivery

Once a return request is approved, we'll arrange pickup with our courier partner (or share drop-off instructions). You'll receive a notification at every step — request received, approved/rejected, and refund processed.

Approved refunds are processed within 6–7 working days of the returned item being received and checked. The exact time it takes to appear in your account depends on your bank or UPI provider.

Refunds for orders paid online are returned through Razorpay to your original payment method, or to your UPI account where that applies. For Cash on Delivery orders, refunds are issued by UPI transfer to the number you provide, since no online payment was collected upfront.

Shipping charges are not refunded. You'll receive an email and an in-app notification once your refund has been processed, and we may also message you on WhatsApp.

We do not currently offer direct exchanges. If the size you received doesn't fit, request a return within 2 days as described above and place a new order for the size you need.

For any return or refund questions, email us at huaalif776@gmail.com or message @zazzlers_drips on Instagram, quoting your order number.